Customer surveys
NPS and CSAT.
Replaces hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.
Reviews, referrals, campaigns and tenders — the growth engine, built in.
Collect reviews after every job, run referral and affiliate schemes, send campaigns to the right customers, and find and write public-sector tenders with the bid library.
Repeat and referred work costs nothing to win. Gaffer goes and gets it.
- Lives on the job, the customer and the site it belongs to — not in a separate tool with its own login.
- Available on the web and in the offline-first mobile app, so it is completed on site rather than back at the office.
- Every record is timestamped, attributed to whoever created it, and kept in the audit log.
- Included for every user across all 58 trades, with no per-user fee.
Step 06 of the job: paid
The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.
Customer surveys is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What does customer surveys replace?
For most trade businesses, hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.
Does customer surveys work on a phone, and offline?
Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.
Which plan is it on?
Every paid plan. Customer surveys is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
How long does it take to start using?
Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and customer surveys is switched on with your trade's templates already in place.
Put customer surveys to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.