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Multiple sites per customer

Many properties under one account.

Replaces a phone contacts list and someone's memory. Anyone in the office can pick up any call and know exactly what happened last time.

Customers & CRM in Gaffer
Why it matters

Every customer, every site, every job — one record.

Full history per customer with multiple sites, notes, tags, certificates and the complete timeline of quotes, jobs, invoices and messages. Import from your old software in one click.

Anyone in the office can pick up any customer call and know exactly what happened last time.

What you get
  • A letting agent or landlord is one customer with many properties, not many customers
  • Each site carries its own address, access notes, contacts and certificate history
  • Jobs, certificates and assets are recorded against the site, not just the account
  • Directions open straight into the engineer's maps app from the job
Where it fits

Step 04 of the job: on site

The engineer taps "On my way" and the customer gets a text with an arrival window. On site: clock in, photos, the certificate for the job — EICR, Gas Safety, whatever the trade needs — signed on the device. No signal? It syncs later.

Multiple sites per customer is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →

Step 04 of a job in Gaffer: The paperwork happens on site
Common questions

About multiple sites per customer

Something else? support@rungaffer.com

What does multiple sites per customer replace?

For most trade businesses, a phone contacts list and someone's memory. Anyone in the office can pick up any call and know exactly what happened last time.

Does multiple sites per customer work on a phone, and offline?

Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.

Which plan is it on?

Every paid plan. Multiple sites per customer is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.

How long does it take to start using?

Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and multiple sites per customer is switched on with your trade's templates already in place.

Put multiple sites per customer to work.

Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.

Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.