Let customers know you're on the way — automatically
Gaffer's on-my-way SMS texts the customer the moment your engineer sets off, with their name, who's coming and a rough arrival window. Fewer no-access trips, fewer "where are you?" calls, and a day that runs to plan.
Replaces a paper diary, a whiteboard and a WhatsApp group. Every job has one owner, one time and one place to look. The office stops relaying messages and the engineer stops ringing in for the next address.
Every job, every engineer, every day — on one board.
Create a job in seconds, drag it onto the right engineer, and watch it move from booked to on-site to done. The office sees everything; the van sees only what matters.
Owners stop being the human dispatch board. Engineers stop ringing in for the next address.
- Editable message templates with customer, engineer and address merge fields
- A clear arrival window so customers stop ringing to ask
- Send manually from the office or trigger it on a job status change
- Works offline — texts queue and send when signal returns
- Full delivery log saved against every job for proof of contact
- Slots straight into Gaffer's automations for a hands-free workflow
Step 04 of the job: on site
The engineer taps "On my way" and the customer gets a text with an arrival window. On site: clock in, photos, the certificate for the job — EICR, Gas Safety, whatever the trade needs — signed on the device. No signal? It syncs later.
On my way SMS is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What does on my way SMS replace?
For most trade businesses, a paper diary, a whiteboard and a WhatsApp group. Every job has one owner, one time and one place to look. The office stops relaying messages and the engineer stops ringing in for the next address.
Does on my way SMS work on a phone, and offline?
Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.
Which plan is it on?
Every paid plan. On my way SMS is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
How long does it take to start using?
Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and on my way SMS is switched on with your trade's templates already in place.
The rest of Jobs & Scheduling
All 19 →- Assign jobs in seconds with a drag-and-drop board
- Fill your diary automatically with AI scheduling
- Know your true profit on every job with job costing
- Make sure every job is done right with checklists
- Projects
- Prove every job with before, during, after photos
- See where your whole team is, on one map
- Set up repeat jobs in seconds with job templates
- Set up repeat visits once — never re-book again
- Snagging lists
Put on my way SMS to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.