Two-way SMS
Text customers, grouped by conversation.
Replaces personal WhatsApp, a mobile number and a lot of interruptions. The "what time are you coming?" calls stop, and every message is on the customer record.
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The "what time are you coming?" calls stop, because the customer already knows.
- Send and receive texts from a dedicated business number, threaded per customer
- Replies land in the same inbox as everything else rather than on someone's personal phone
- Templates for the messages you send constantly, with the customer and job details merged in
- Delivery status recorded, so you know whether a message actually arrived
Step 04 of the job: on site
The engineer taps "On my way" and the customer gets a text with an arrival window. On site: clock in, photos, the certificate for the job — EICR, Gas Safety, whatever the trade needs — signed on the device. No signal? It syncs later.
Two-way SMS is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What does two-way SMS replace?
For most trade businesses, personal WhatsApp, a mobile number and a lot of interruptions. The "what time are you coming?" calls stop, and every message is on the customer record.
Does two-way SMS work on a phone, and offline?
Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.
Which plan is it on?
Every paid plan. Two-way SMS is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
How long does it take to start using?
Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and two-way SMS is switched on with your trade's templates already in place.
The rest of Communications & Voice
All 14 →- AI email replies
- AI receptionist
- Call queues
- Daily briefing
- Email inbox
- Email open tracking
- IVR menus
- Message templates
- Portal messaging
- Push notifications
Put two-way SMS to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.