Email inbox
Multi-account email in the app.
Replaces personal WhatsApp, a mobile number and a lot of interruptions. The "what time are you coming?" calls stop, and every message is on the customer record.
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The "what time are you coming?" calls stop, because the customer already knows.
- Send and receive email from your own address inside Gaffer, threaded against the customer
- Quotes, invoices and certificates attach from the record without hunting for the file
- Opens and clicks tracked on the documents you send, so you know when to follow up
- Multiple mailboxes for businesses where the office and the owner both correspond
Step 01 of the job: enquiry
A customer fills in your booking form at 9pm. Gaffer creates the lead, texts them back within seconds, tells you where the enquiry came from, and puts it in your pipeline before you have even seen it.
Email inbox is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What does email inbox replace?
For most trade businesses, personal WhatsApp, a mobile number and a lot of interruptions. The "what time are you coming?" calls stop, and every message is on the customer record.
Does email inbox work on a phone, and offline?
Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.
Which plan is it on?
Every paid plan. Email inbox is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
How long does it take to start using?
Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and email inbox is switched on with your trade's templates already in place.
The rest of Communications & Voice
All 14 →- AI email replies
- AI receptionist
- Call queues
- Daily briefing
- Email open tracking
- IVR menus
- Message templates
- Portal messaging
- Push notifications
- Two-way SMS
Put email inbox to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.