Gaffer for
plumbers.
Plumbing runs on emergencies and repeat customers. The job that pays is the one you answered first, and the customer you keep is the one who got a text instead of a shrug. Gaffer answers the 9pm burst-pipe enquiry automatically, gets an engineer to the door with the customer kept informed by text, and invoices from the driveway while the customer is still relieved. Quote, schedule, certify, invoice and get paid — with the 23 documents plumbers actually use already in the account.
Priced quote templates for plumbers, your own price book and good-better-best options. Customers accept and pay a deposit from their phone.
23 certificates and forms specific to plumbers, filled in on the phone, signed on site and emailed as a PDF before you leave.
One tap raises the invoice from the accepted quote, nets off the deposit and sends a Pay Now link. Reminders chase for you.
Certificates and services with an expiry date become next year's work. Gaffer texts the customer a booking link before it lapses.
An emergency callout, end to end
This is the shape of the work in Gaffer — the same job you already do, with the hand-offs taken off your plate.
See the same job in detail- 21:34Enquiry from the website. Auto-reply sent within seconds; you are notified.
- 07:50Job created and assigned. Customer gets the appointment by text.
- 08:20"On my way" tapped — customer texted, no phone call needed.
- 09:45Parts logged from the price book, photos taken, job marked complete.
- 09:47Invoice sent with card and Apple Pay. Paid before the van leaves.
- +11 moAnnual service reminder texts the customer a booking link.
23 documents, ready for plumbers.
Each one is a proper digital form — the fields the regulations expect, signature capture, photo attachments, a PDF the customer can keep and an expiry date Gaffer tracks. Completed on the phone, offline if it has to be.
- Backflow prevention certificate
- Fluid category risk assessment
- Job sheet
- Leak test report
- Mains connection record
- Part G compliance certificate
- Plumber — COSHH Assessment Record
- Plumber — Credentials & Accreditation Record
- Pressure test record
- TMV service record
- Unvented cylinder certificate
- Water Regs notification
- Water softener installation
- Water treatment record
- Drain CCTV survey
- Gas safety certificate
- Drainage installation record
- Legionella risk awareness
- CO alarm installation
- Legionella risk assessment
- Emergency callout
- Site survey
- Risk assessment
Certificates are the start. The whole operation runs here.
Leads, quotes, scheduling, the field app, invoicing, payments, reminders, reports and your accounts sync — all in the same login as the paperwork.
Run the next plumber job on Gaffer.
Free for 14 days, no card. Pick "Plumber" at sign-up and the 23 documents above are switched on before you finish your tea.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.