Ask how the job went, while they still remember
Feedback collected a month later is nostalgia. Gaffer sends a short survey after the job completes, captures the response against that job and customer, and gives you the satisfaction signal that tells you which engineers and which work types are actually landing well.
Replaces hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.
Reviews, referrals, campaigns and tenders — the growth engine, built in.
Collect reviews after every job, run referral and affiliate schemes, send campaigns to the right customers, and find and write public-sector tenders with the bid library.
Repeat and referred work costs nothing to win. Gaffer goes and gets it.
- Response recorded against the job and the customer
- Satisfaction signal available per engineer and job type
- Feeds review automation so happy customers are asked publicly
- Complements NPS and CSAT customer surveys
- Poor responses surface before they become complaints
Step 06 of the job: paid
The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.
Job surveys is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What does job surveys replace?
For most trade businesses, hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.
Does job surveys work on a phone, and offline?
Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.
Which plan is it on?
Every paid plan. Job surveys is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
How long does it take to start using?
Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and job surveys is switched on with your trade's templates already in place.
Put job surveys to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.