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Grow without hiring

Reviews

Collect and showcase reviews.

Replaces hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.

Growth in Gaffer
Why it matters

Reviews, referrals, campaigns and tenders — the growth engine, built in.

Collect reviews after every job, run referral and affiliate schemes, send campaigns to the right customers, and find and write public-sector tenders with the bid library.

Repeat and referred work costs nothing to win. Gaffer goes and gets it.

What you get
  • Requests sent automatically after completed work, by text or email
  • Ratings and written feedback collected against the job and the customer
  • A public review page you can link from your website and your van
  • Average rating and response rate tracked, so reputation is a number you manage
Where it fits

Step 06 of the job: paid

The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.

Reviews is one part of that step. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →

Step 06 of a job in Gaffer: Paid, reconciled, reviewed, rebooked
Common questions

About reviews

Something else? support@rungaffer.com

What does reviews replace?

For most trade businesses, hoping for word of mouth. Repeat and referred work costs nothing to win, and this goes and gets it.

Does reviews work on a phone, and offline?

Yes. The mobile app is offline-first: records created on site are stored on the device and synced automatically, in order, when signal returns. Lofts, plant rooms and rural sites were the design brief.

Which plan is it on?

Every paid plan. Reviews is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.

How long does it take to start using?

Minutes. Start a 14-day free trial with no card, pick your trades at sign-up, and reviews is switched on with your trade's templates already in place.

Put reviews to work.

Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.

Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.